FAQ's

How to Enrol and make Payment?

  • Enrolments are accepted online at www.kickeroos.com.au,  and www.shekicks.com.au or via telephone using a credit card.

  • No part payments for enrolments can be taken.

  • Classes operate on a continual basis, payment is made quarterly by direct debit from your nominated credit card, this payment information is collected upon your first booking and payments will be taken quarterly in advance. These details are stored safely in our payment gateway.

  • Dishonour fees of $8.50 per transaction will apply for any payments declined for any reason. This fee will be passed on to you before your next billing cycle.

  • If there are available places, you will be enrolled immediately

  • If there are no places available, you will be placed on a waitlist and will be advised if a place in your requested class becomes available. 

  • For all other enrolments, payment is required at the time of booking.

  • A minimum of 1 term (see in Terms & Conditions schedule) prepayment is required at the time of the enrolment. Non payment will place you on a wait list and this does not secure you a place in the class.

  • Classes will not operate on a public holiday.

  • If your class falls on a public holiday the cost of the term will be adjusted for the public holiday.

Are uniforms compulsory?

Yes, shorts, t-shirt & hat $50

 

What size uniform should I buy?

Uniforms run very small, so please order up a size from your child's normal clothing size. ie/ a 2 yr old should order size 4

 

When will I get my uniform?

All uniforms are given out by the coach at the first session. Uniforms are not mailed out. Please ask your coach for your uniform if you haven’t received it.

 

What footwear should my child wear?

We encourage all players to wear soccer boots from age 5, trainers are otherwise appropriate.

 

Can I join once the term has started?

Subject to availability, for NEW customers ONLY, any class can be joined during the term - a pro rata amount will be payable. 

 

Which class level should I enrol my child?

We place all children in a class based on their age as at 1st January ...they remain in that class for a full year and your coach will adapt the classes as the kids progress.

 

Credits/Refunds

As per our terms & conditions, refunds are not given after any program has commenced eg weekly classes, holiday camp, 1-1 sessions. In cases where a doctor’s certificate has been provided, credits may be put on your account and are to be used within 90 days of the given date. 

 

What happens when it rains?

If the grounds are closed by Centennial Park Rangers your session will be cancelled via a text message and a Facebook post - a make up class given to book online (subject to availability).

 

We do not offer refunds or credits for classes not made up.

For Term 4 2019 all Monday to Friday morning classes, there is an indoor venue - classes will be relocated in case of ground closure and customer will be advised via text message before the start of the class.

 

Midweek Indoor Venue Address Term 4 2019 (Monday to Friday - MORNING classes ONLY)

Matraville Youth and Cultural Hall - 1 - 5R Knowles Avenue, Matraville 2036

Will there be an indoor venue in 2020?

If the grounds are closed by Centennial Park Rangers your session will be cancelled via text message and a FACEBOOK post. You can then book a make-up class online (Subject to availability). in 2020, there will no longer be an indoor venue for Monday to Friday morning classes.

Holiday Camp Wet Weather Information 

This can be found on our website www.kickeroos.com.au

How do I book a make up class?

You must mark your child absent online before the scheduled missed class at www.kickeroos.com.au  - this will give rise to a makeup class. Please note, make up classes are subject to availability. If you can not see the class online you are looking it will mean that the class is fully booked.

 

How many makeup classes am I entitled to, how to book and when do they expire?

If you enrolled in a term time program, subject to availability, you can make up 2 classes per term. Make up classes must be used by the end of the current term - they do not rollover to the next term.

 

How much are casual classes and how do I book?

Casual classes are $35 (which covers your insurance) and bookings are made online at www.kickeroos.com.au ONLY ONE DAY ahead of the scheduled class, full term bookings have priority over casual classes.

How do I book a FREE trial class?

All FREE trial Classe are subject to availability and are booked ONLY ONE DAY ahead of the scheduled class - please email info@kickeroos.com.au with your child's name and request your trial day. Please ensure you have already set up a profile at https://www.kickeroos.com.au/customer-login and please include your child's full name and DOB.